Missing reward credit: evidence checklist and support template

Finishing an activity, receiving coins, requesting cashout, and receiving money are separate events. First identify where the process stopped. A screenshot helps a review but cannot guarantee credit for an ineligible or untracked completion.

Identify the missing stage

Do not reinstall, clear app data, open another account, or repeat a purchase to “make it track” without official instructions. Those actions can erase evidence or conflict with one-time eligibility.

Save the offer before starting

Keep its title, provider, ID, coin amount, requirements, deadline, and start date. For games, record the player ID and milestone. For surveys, save the ID and completion screen if provided. For a trial, record price, renewal, and cancellation instructions.

Capture the actual requirement, not only the promotional total. A large headline can add together several milestones.

Use the offer’s review period

There is no universal 24-hour credit rule for all advertisers. Follow the stated timing or ask support if it is missing. Keep pending rewards out of spendable-money plans. Playpot’s $20 minimum applies to confirmed coins and does not bypass review.

Support request template

Copy and complete:

Offer title and ID:

Provider or offerwall:

Start and completion dates, with time zone:

Device and operating system:

Required milestone and what I completed:

Expected coins and current status:

Evidence attached: requirements, completion screen, receipt if relevant.

Please confirm whether this completion was recorded and what further evidence is needed.

Leave passwords, sign-in codes, full card numbers, and unrelated identity documents out of email. If verification is required, use the verified secure channel.

For Playpot, use Contact and include the account email and reference needed to locate the issue. One complete case is more useful than several duplicates.

Record the outcome

Mark the task credited, declined with a reason, or unresolved. Include its time and required spending in your record even if it does not pay. Otherwise, you will overstate the earning rate.

For a cashout issue, supply the withdrawal ID and destination type instead of repeating game evidence. If someone demands money to release a reward, stop and read the safety checklist.